Business Sector: Wholesale Distributor
Contact: Peter Smith
Cam Services: Cam's Full Suppor+Plus package / Cameo / MIDaS
Comments:Bike Tyrestore's Call Centre handles over 100,000 telephone enquiries every year. 93% result in orders which have to be sent electronically to the remote warehouse for picking and despatch. Daily, between 1000 and 1500 motorcycle tyres are sent out for next day delivery nationwide and CAM Systems play a vital part in enabling this. "If our systems go down" says BTS MD Peter Smith "we need an immediate response from our IT Consultants and CAM Systems' Support Team react with rapid analysis and solutions. Many aspects of our operations are unique and CAM Directors, Key Account Managers and Support Personnel never fail to get stuck in and sort it, whether the problem is a small glitch or a major new project. Actually, we couldn't function at the level we do, without them !"
